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The web page support.ed4online.com had the following in the site, "Welcome to the Support Center." I saw that the website stated " In order to streamline support requests and better serve you, we utilize a support ticket system." They also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Be sure to browse our Frequently Asked Questions FAQs." The meta header had osTicket as the first optimized keyword. This keyword is followed by Customer support system and support ticket system which isn't as important as osTicket.